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To make a complaint you must
write, phone or email us at customerservices@laurelbankantiques.co.uk
once we have received a complaint we assign the case
to an individual. The procedure will then be as follows
1. The individual will contact the person concerned
within 72 hour to confirm receipt of the complaint,
to inform them of the individual’s direct contact
details and the confirm all the details provided by
the individual who has issued the complaint.
2. Within 10 days we will have expected our customer
service representative to investigate the complaint
and to arrive at a possible solution.
3. The whole procedure is kept confidential and a full
report on the outcome will be issued to the parties
concerned. We aim to rectify any problems as Laurel
Bank Antiques strives for excellent customer relations.
Our aim is for customer satisfaction and in the end
our goal is for happy, satisfied and contented customers.
4. Once a result has been reached, Laurel Bank Antiques
always ensures that the customer is satisfied with the
result. 5. Whilst we may list many types of antiques
throughout the website, sometimes we may not have the
antique in stock. We ask that you fill out the request
form with specific details of what you would like and
we will respond as soon as possible normally within
48 hours
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